Would you like a profitable career with room for progression? If the answer is 'yes' then Study365 has the perfect opportunity. The Diploma in Administrative Skills provides the following benefits:
This course is for learners at all levels. These people hope to work in an office role. Else, are those who have some experience working in an office.
This is a detailed online training course. It's designed to cover key topics listed under the curriculum. The course includes 150 guided learning hours.
At the end of the course, learners will take an online test. This is after completing each module. The exam will include multiple-choice questions. The results are marked online. Thus, you will receive an instant grade. It will show whether you have passed the course.
Successful candidates will receive a Diploma. This is on 'Administrative Skills'.
There are different paths open to you with this qualification. After completing this course you could get employed as:
As you can see, there are many career options open to you. They are all positions with room for progression. You can start working after your qualification. Through experience, you can obtain the post of manager. It's simple as that!
Getting Started | |||
E Certificate Download Guide | 00:00:00 | ||
1. JOB FUNCTIONS AND DESCRIPTION OF A SECRETARY/ AND PA | |||
Job functions and Description of a Secretary/ PA | |||
2. DIARY MANAGEMENT | |||
Diary Management | |||
Diary and Time Management with Outlook 2007 | 01:26:00 | ||
Diary and Time Management with Outlook 2016 | 00:00:00 | ||
3. BUSINESS REPORTS AND LETTER WRITING | |||
Business Writing Skills | |||
Introduction to Business Report Writing | 00:29:00 | ||
Exploring Reports | 00:34:00 | ||
How to Prepare for Writing | 00:51:00 | ||
Exercise Files: Business Report Writing | |||
3.1: Business Writing | |||
Business Writing | |||
3.2: Collaborative Business Writing | |||
Collaborative Business Writing | |||
3.3: Proposal Writing | |||
Proposal Writing | |||
3.4: Business Ethics | |||
Business Ethics | |||
4. E-MAILS WRITING TIPS | |||
Introduction to Effective Email Writing | 00:25:00 | ||
Writing Email Messages | 00:22:00 | ||
Email Manners | 00:25:00 | ||
5. HANDLING CONFIDENTIAL DOCUMENTS | |||
Handling Confidential Documents | |||
6. SUCCESSFUL MEETING MINUTES | |||
Taking Minutes | 00:23:00 | ||
6.1: Meeting Management | |||
Meeting Management | |||
7. NOTE TAKING | |||
Note Taking | 00:40:00 | ||
Exercise Files: Note Taking | |||
8. DATA MANAGEMENT, RECORD KEEPING AND FILING | |||
Data Management & Record Keeping | |||
9. APPOINTMENT BOOKING AND ARRANGING INTERVIEWS | |||
Appointment Booking and Arrange an Interview | 00:12:00 | ||
10. DELIVERING POSTAL MAIL | |||
Delivering Postal Mail | 00:33:00 | ||
11. DICTATING | |||
Dictating | 01:09:00 | ||
12. CUSTOMER SERVICE AND TELEPHONE HANDLING SKILLS | |||
Customer Service Basics Over the Phone | |||
Get the facts- ask the right questions | |||
Discuss Solutions- learning to listen | |||
Dealing with difficult customers | 00:20:00 | ||
Developing Inbound & Outbound Telephone Skills | |||
Hot Telephone Tips | 00:12:00 | ||
Handling Complaints and Difficult customers | |||
12.1: Telephone Etiquette | |||
Telephone Etiquette | |||
13. ORGANISING A MEETING | |||
Organising a Meeting | 00:00:00 | ||
Exercise Files: Organising Meeting | |||
14. BOOKKEEPING | |||
Introduction to Accounting | 00:33:00 | ||
Financial & Managerial Accounting | 00:00:00 | ||
Taxes | 00:25:00 | ||
15. INVOICING/PETTY CASH | |||
Invoicing and Petty cash | |||
16. DOCUMENT PROOFREADING | |||
Document Proofreading | |||
17. QUICKBOOKS FOR PAYROLL MANAGEMENT | |||
Introduction to QuickBooks | 00:18:00 | ||
Setting up the Employee Payroll | 00:40:00 | ||
Running the Payroll | 00:29:00 | ||
Exercise Files: QuickBooks for Payroll Management | |||
18. TIPS FOR SPEED READING | |||
Tips for Speed Reading | 00:07:00 | ||
19. CREATING AN EFFECTIVE CV AND COVER LETTER | |||
Business Resumes & Job Applications | |||
How to Gather Information for Your CV | 00:32:00 | ||
Write your CV | 00:37:00 | ||
CV Writing Tips and Layouts | 00:33:00 | ||
Different CV Formats | 00:47:00 | ||
Saving a CV to Different Formats and Online CV Banks | 00:34:00 | ||
Finishing Your CV | 00:21:00 | ||
Exercise Files: Creating an Effective CV | |||
20. TIME MANAGEMENT | |||
Introduction to Time Management | 00:22:00 | ||
Fundamentals of Productivity | 00:35:00 | ||
How to Use Your Calendar Effectively | 00:31:00 | ||
Setting up Priorities and Schedule | 00:37:00 | ||
Timer Budgeting | 00:44:00 | ||
Exercise Files: Time Management | |||
20.1: Event Planning | |||
Event Planning | |||
21. MOTIVATING EMPLOYEES | |||
Motivating Employees | 00:24:00 | ||
22. TYPING SPEED DEVELOPMENT | |||
Effective Typing | 00:00:00 | ||
22.1: Administrative Procedure | |||
Administrative Procedure | |||
23. MICROSOFT WORD | |||
Introduction to Microsoft Word | 00:01:00 | ||
First Step to MS Word | 00:31:00 | ||
Text Editing & Formatting | 00:44:00 | ||
Formatting Paragraph and Pages | 00:48:00 | ||
Creating Styles, Themes, Number and Bullets | 00:39:00 | ||
Columns & Tables | 01:33:00 | ||
Macros and Proofing | 00:33:00 | ||
Sharing and Reviewing Documents | 00:27:00 | ||
Modify Word Document | 00:15:00 | ||
Exercise Files: Microsoft Word 2016 | |||
24. MICROSOFT EXCEL | |||
Getting Started with Microsoft Excel | 00:42:00 | ||
Data Entering | 00:24:00 | ||
Creating Formulas and Functions | 00:41:00 | ||
Formatting | 01:02:00 | ||
IF, VLOOKUP, and Power Functions, Security & Sharing | 00:51:00 | ||
Data Management, Data Analysis Tools | 01:20:00 | ||
PivotTables & Macros | 01:21:00 | ||
Exercise Files: Microsoft Excel 2016 | |||
25. MICROSOFT POWERPOINT | |||
Getting Started with Microsoft PowerPoint | 00:10:00 | ||
Working with Presentations & Slides | 00:37:00 | ||
Adding Pictures & Contents to Slides | 00:46:00 | ||
Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides | 00:39:00 | ||
Preparing & Delivering the Presentation | 00:26:00 | ||
Reusing and Sharing Presentations | 00:20:00 | ||
Exercise Files: Microsoft PowerPoint 2016 | |||
26. MICROSOFT OUTLOOK | |||
Getting Started with Outlook | 00:08:00 | ||
Adding and Connecting Accounts, Reading & Organizing Mails | 01:02:00 | ||
Creating and Sending Mail, Creating and Working with People | 00:44:00 | ||
Working with Delegates & Calendars | 00:40:00 | ||
Creating Tasks and Notes, Working with Outlook Data | 00:13:00 | ||
27. Accounting and Bookkeeping | |||
Introduction to Basic Accounting | 00:33:00 | ||
Financial Accounting | 00:55:00 | ||
Managerial Accounting | 00:51:00 | ||
Income Taxes | 00:25:00 | ||
Introduction and Review the Financial Statements | 00:22:00 | ||
Bookkeeping Process | 00:20:00 | ||
Transaction and Accounting Equation | 00:22:00 | ||
The General Ledger | 00:21:00 | ||
28. Bookkeeping | |||
Bookkeeping | |||
29. Budgets & Financial Reports | |||
Budgets & Financial Reports | |||
30. Communication Fundamentals | |||
Introduction to Communication Fundamentals | 00:40:00 | ||
Adapting to Audience and Build Trust | 00:57:00 | ||
Managing Communication Challenges | 00:25:00 | ||
31. Communication Strategy | |||
Communication Strategies | |||
32. Emotional Intelligence | |||
Introduction to Emotional Intelligence | 00:17:00 | ||
Developing Self Awareness & Self-Regulation | 00:36:00 | ||
Building Awareness with Others | 00:19:00 | ||
Building Relationship | 00:31:00 | ||
Exercise Files- Emotional Intelligence | |||
33. Administrative Human Resources Fundamentals | |||
Introduction to Administrative HR | 00:13:00 | ||
Administrative Duties | 00:19:00 | ||
Recruitment and Selection | 00:25:00 | ||
Employee Performance Management | 00:27:00 | ||
34. Employee Recruitment | |||
Employee Recruitment | |||
35. Leadership Essentials | |||
Understanding Leadership- | 00:22:00 | ||
Set a Solid Foundation and Direction | 00:25:00 | ||
Motivate Commitments | 00:31:00 | ||
Drive for Results | 00:21:00 | ||
Develop Yourself | 00:22:00 | ||
Exercise Files- Leadership Essentials | |||
36. MANAGEMENT ESSENTIALS | |||
Understanding Management | 00:23:00 | ||
Managing People & Performance | 01:09:00 | ||
Managing the Business Environment | 00:35:00 | ||
Leading Up and Down the Organisation | 00:20:00 | ||
How to Create Strong Teams | 00:15:00 | ||
Motivating Your Team | 00:21:00 | ||
Enhance Your Career and Communication | 00:15:00 | ||
Leading Change | 00:22:00 | ||
Motivating Employees | 00:24:00 | ||
Building a Better Office | 00:22:00 | ||
Planning Team Building Retreat | 00:16:00 | ||
Managing Different Types of Employees | 00:24:00 | ||
Communicating Ideas | 00:18:00 | ||
Working on Projects | 00:21:00 | ||
Improving Yourself | 00:23:00 | ||
Embracing Self Improvement | 00:19:00 | ||
Reducing Friction | 00:21:00 | ||
Creativity & Innovation | 00:22:00 | ||
Exercise Files- Management Essentials | |||
37. Safety in the Work Place | |||
Safety in the Work Place | |||
Mock Exam | |||
Mock Exam : Administrative Assistant Diploma | 00:50:00 | ||
Final Exam | |||
Exam : Administrative Assistant Diploma | 00:50:00 |