Certificate in Connecting with People - Level 3
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Overview If you work as part of a team, you’ll be around others virtually all the time, and you might …
Overview
If you work as part of a team, you’ll be around others virtually all the time, and you might not know that connecting with people, and communicating with others is a skill which you must develop and hone. This Certificate in Connecting with People could dramatically improve your working day, and will help you to build bonds with people, to be a great salesperson, and to motivate others. This course would be extremely helpful to managers, those who work in a project environment, and those who work in a team. Being able to communicate effectively will dramatically improve your working life, and it will give you insight into how other perceive you.
Learning with Study 365 has many advantages. The course material is delivered straight to you and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.
This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests, and exams. All delivered through a system that you will have unlimited access.
- What skills will I learn?
- Course Description:
- Course Duration:
- Method of Assessment:
- Certification:
- Entry Requirement:
- Career Path:
- How to build bonds with people
- Develop emotional intelligence and empathy
- Learn how to handle meetings and deal with complaints
- Learn how to deal with customers and be a great salesperson
- Understand how to process and deal with criticism
- Understand how to give bad news in a humane way
- Learn how to be assertive and understand the needs of others
This online training course is comprehensive and designed to cover the key topics listed under the curriculum.
You will have unlimited access to your online study platform from the date you purchased the course. The course is self-paced so you decide how fast or slow the training goes. You can complete the course in stages revisiting the training at any time.
At the end of the course, learners will take an online multiple choice question assessment test. The online test is marked straight away, so you will know immediately if you have passed the course.
Successful candidates will be awarded a certificate for Certificate in Connecting with People - Level 3.
Learners must be age 16 or over and should have a basic understanding of the English Language, numeracy, literacy, and ICT.
With this Certificate in Connecting with People - Level 3 course you will develop a lot of skills which would be very helpful to an HR Manager. The average HR Manager in the UK earns around £35,418 a year, and this will increase with experience (payscale.com).
This training course could help you to fulfil any of the following job roles:
- HR Manager
- Recruiter
- Business Manager
- Office Manager
Course Curriculum
| Getting Started | |||
| E Certificate Download Guide | 00:00:00 | ||
| 1: How to build bonds with people | |||
| 1. How to build bonds with people | |||
| 2: Emotional intelligence | |||
| 2. Emotional intelligence | |||
| 3: Empathy | |||
| 3. Empathy | |||
| 4: Obstructions to Empathy | |||
| 4. Obstructions to Empathy | |||
| 5: Teaching Empathy | |||
| 5. Teaching Empathy | |||
| 6: Assertiveness | |||
| 6. Assertiveness | |||
| 7: usage of Assertive ratchet | |||
| 7. usage of Assertive ratchet | |||
| 8: Respecting others ideas | |||
| 8. Respecting others ideas | |||
| 9: Understanding the needs of people | |||
| 9. Understanding the needs of people | |||
| 10: Working together | |||
| 10. Working together | |||
| 11: Grievances Handling | |||
| 11. Grievances Handling | |||
| 12: Responding to the Grievances | |||
| 12. Responding to the Grievances | |||
| 13: Customer handling | |||
| 13. Customer handling | |||
| 14: Solving problems without problems | |||
| 14. Solving problems without problems | |||
| 15: How to handle a meeting | |||
| 15. How to handle a meeting | |||
| 16: Handing Business Meetings | |||
| 16. Handing Business Meetings | |||
| 17: How to be a great salesperson | |||
| 17. How to be a great salesperson | |||
| 18: Handling complaints | |||
| 18. Handling complaints | |||
| 19: Handling criticism | |||
| 19. Handling criticism | |||
| 20: Criticizing someone’s idea | |||
| 20. Criticizing someone’s idea | |||
| 21: Conflict Handling | |||
| 21. Conflict Handling | |||
| 22: Getting into a win win situation | |||
| 22. Getting into a win win situation | |||
| 23: Motivating people | |||
| 23. Motivating people | |||
| 24: Getting work done by others | |||
| 24. Getting work done by others | |||
| 25: Giving bad news in a humane way | |||
| 25. Giving bad news in a humane way | |||
| 26: Getting attention of others | |||
| 26. Getting attention of others | |||
| 27: Maintaining interpersonal relationships | |||
| 27. Maintaining interpersonal relationships | |||
| 28: Guidelines to connect with people | |||
| 28. Guidelines to connect with people | |||
| 29: Additional information | |||
| 29. Additional information | |||
| Mock Exam | |||
| Mock Exam: Certificate in Connecting with People – Level 3 | 00:40:00 | ||
| Final Exam | |||
| Exam: Certificate in Connecting with People – Level 3 | 00:40:00 | ||
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