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Service management strategies are paramount for global organisations to build, deliver, and control quality services to their customers. The ITIL® 4 Foundation course is designed to help learners, future leaders, and progressive managers to elevate their service management skills and boost knowledge related to IT service management.
The course will allow you to boost business revenues, leading to customers’ retention and increase. By gaining thorough knowledge of management of IT-enabled services using the world’s most popular SM framework, the ITIL® Foundation 4 course will enable you to use service management as a tool to promote organisational transformation. You will learn to enhance your service design, plan better service operations, and focus on persistent customers’ satisfaction.
This course comes with high-paying dividends with an accredited certification.
Please Note:
ITIL® is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Buy this course at your convenience
Choosing Study365 as your learning partner for the ITIL® 4 Foundation course will allow you to enjoy unique benefits not offered elsewhere. We partner with the best awarding organisations to provide you fully recognised and globally accepted certifications. You can trust Study365 to gain better control of your IT and management career.
Getting Started | |||
ITIL® 4 Foundation Course Syllabus | |||
1
Introduction to ITIL® 4 |
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Unit 1.1 – Introduction to ITIL® 4 | 00:16:00 | ||
Unit 1.1 – Introduction to ITIL® 4 Lecture Notes | |||
Unit 1.2 – Understanding Value, Providers and Consumers | 00:06:00 | ||
Unit 1.2 – Understanding Value, Providers and Consumers Lecture Notes | |||
Unit 1.3 – Service Relationships | 00:05:00 | ||
Unit 1.3 – Service Relationships Lecture Notes | |||
2
IT Service Management |
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Unit 2.1 – IT Service Management | 00:58:00 | ||
Unit 2.2 – IT Service Management Lecture Notes | |||
3
ITIL® Guiding Principles |
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Unit 3.1 – ITIL® Guiding Principles | 00:45:00 | ||
Unit 3.2 – ITIL® Guiding Principles Lecture Notes | |||
4
The Four Dimensions of Service management |
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Unit 4.1 – The Four Dimensions of Service Management | 00:16:00 | ||
Unit 4.2 – The Four Dimensions of Service Management Lecture Notes | |||
5
ITIL® Service Value System |
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Unit 5.1 – ITIL® Service Value System | 00:09:00 | ||
Unit 5.1 – ITIL® Service Value System Lecture Notes | |||
Unit 5.2 – The Service Value Chain | 00:05:00 | ||
Unit 5.2 – The Service Value Chain Lecture Notes | |||
6
ITIL® Service Value Chain |
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Unit 6.1 – ITIL® Service Value Chain | 00:41:00 | ||
Unit 6.2 – ITIL® Service Value Chain Lecture Notes | |||
7
ITIL® Practices |
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Unit 7.1 – ITIL® Practices | 01:00:00 | ||
Unit 7.2 – ITIL® Practices Lecture Notes | |||
8
Key ITIL® Practices in Detail |
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Unit 8.1 – Key ITIL® Practices in Detail | 01:00:00 | ||
Unit 8.2 – Key ITIL® Practices in Detail (Sample Questions) | 00:23:00 | ||
Unit 8.2 – Key ITIL® Practices in Detail Lecture Notes | |||
9
Mock Exam |
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Mock Exam 01: ITIL® 4 Foundation Examination | 01:00:00 | ||
ITIL® 4 Foundation – Sample Paper 2 Answer Rationale Video | 00:40:00 | ||
ITIL® 4 Foundation – Sample Paper 2 Answer Rationale | |||
10
Examination Guidelines |
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ITIL® 4 Foundation – Examination Guidelines | 00:05:00 | ||
ITIL® 4 Foundation – Examination Guideline Notes | |||
11
Additional Materials |
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Additional Materials | |||
12
Official Exam Booking |
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PeopleCert – Official Exam Booking |
Upon the successful completion of the exam, learners will be awarded the ITIL® 4 Foundation Certification issued by AXELOS.
Buy this course at your convenience
Learning principles of service management will transform you into a competent manager, a problem solver and a business leader who makes savvy decisions. It is the most popular approach in IT service management and is used to ensure IT aligns with business goals, and enhances the quality of service delivery. You can win several rewarding jobs in the IT industry and gain incentives or promotions by impressing employers.
You can further enhance your knowledge by studying advanced courses in this field. As an IT manager in a UK-based firm, you can earn up to GBP 90,000 per annum based on your service management skill. According to Glassdoor, your earning potential can quickly rise to help you earn more.
Source: glassdoor
Eager and willing to share their experiences, our alumni have happily agreed to tell you their success story.
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