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ITIL® 4 Specialist: Create, Deliver and Support (CDS)

4.6 4.6 4.6
365 Days Access
Accredited Axelos certification
16 Guided Learning Hours
04 Modules
Official exam included
Course Manual Included
ATO Number - 3391

Buy this course at your convenience

  • 30% off
    £489.00
Enquire Now

Overview

Become a certified ITIL® 4 Managing Professional

Study365 offers the ITIL® 4 Specialist: Create, Deliver and Support (CDS) course, designed to help individuals enhance their understanding and expertise in managing IT-enabled services. Participants can broaden their knowledge and skills in ITIL by obtaining certification in ITIL®4, which recognizes it as the world’s leading and most up-to-date service management framework.

This course offers students a unique opportunity to acquire invaluable insights. They will delve into the best practices and basic concepts of ITIL. These insights will enable them to effectively navigate the realm of service management. Moreover, they will discover how service management can serve as a powerful tool for supporting organizational transformations and fostering agility.

The acquisition of expertise in ITIL® 4 through this course not only opens up a world of exciting employment and career development pathways within the dynamic IT industry, but also allows participants to unlock their potential for growth and advancement in this field. Moreover, the ITIL® 4 Specialist: CDS course strengthen individuals to become savvy in implementing and managing ITIL practices that align with organizational goals and objectives, providing them with the necessary skills to excel in their professional journey.

By obtaining certification in The ITIL® 4 Specialist, participants can enhance their abilities in the IT industry. Moreover, throughout the course, students will delve into the best practices and basic concepts of ITIL. Consequently, this comprehensive foundation course will equip participants with the necessary knowledge and skills to excel in ITIL® 4. Notably, the course specifically focuses on the specialised practices and principles involved in creating, delivering, and supporting IT-enabled services.

Participants will gain practical knowledge into managing the entire service value system, from concept to delivery and ongoing support. Moreover, throughout the course, students will explore various ITIL® 4 processes and functions necessary for successful service management. Furthermore, they will develop a deep understanding of how to create service value streams, improve service delivery, and ensure smooth blending between IT and business objectives. 

Once you pass the ITIL® 4 Specialist: CDS Official Exam, you can move on to the next three modules and become an ITIL® Managing Professional. This qualification will elevate your skills and make you an effective problem solver and savvy leader in the business. Completing all four modules will provide you with practical and technical knowledge.

Completing the course offers multiple benefits. Participants can expand their knowledge of ITIL® 4 principles and practices. They also gain a competitive edge in the IT industry. Furthermore, candidates who pass all four module official exams will receive the ITIL® 4 Managing Professional Certificate. Axelos issues this certificate.

Embarking on the ITIL® 4 Specialist: CDS course offers individuals a valuable opportunity to develop a comprehensive and expert skill set. By completing this course, individuals position themselves as valuable assets within their organisations. This course caters to those who are looking for career advancement or aiming to enhance their service management capabilities. The CDS course provides students with the necessary tools and knowledge to excel in the ever-evolving IT landscape.

Please note:

  • Learners will receive the exam voucher and digital manual once the exam booking is requested.
  • Learners on an instalment plan will receive the exam vouchers and digital manual upon paying the total amount.

ITIL® is a [registered] trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Buy this course at your convenience

  • 30% off
    £489.00
Enquire Now
Why Study365?

Why you should learn with us

Stand out from similar candidates and improve your employability with this globally recognised and industry-specific qualification. Gain access to an expert tutor and comprehensive study materials, specifically designed for ease of understanding. This module includes engaging and informative video content, which learners can access anytime, from anywhere. With a free exam preparation webinar and timed mock exam, this exam-focused course is designed to give learners the best chance for success. Finish our program with newfound confidence and the skill to apply best practices within your existing company or climb the ladder in your chosen career. Any queries? Reach out to our friendly and prompt customer support team. Our commitment to providing an exceptional learning experience has earned us over a thousand great reviews on Trustpilot. And that's not all. Enjoy additional complimentary course benefits, including:

  • A free Scrum and Agile Essentials course (Gain up to 12 CPD hours for your portfolio)
  • Special privileges and discounts on future Study365 purchases
  • Eligibility for a TOTUM Discount card and Student ID card
Course Curriculum

What You will Learn

Download brochure
Introduction
Introduction FREE 00:02:00
Qualification Specification
Tutor Introduction FREE 00:01:00
Course Agenda and Course Outcome FREE 00:05:00
Process Guidance Document for PeopleCert Learner
1
Module 1 – Foundation Concepts
Unit 1.1 – Service Relationships FREE 00:13:00
Lecture Notes – Service Relationships
Unit 1.2 – Guiding Principles FREE 00:18:00
Lecture Notes – Guiding Principles
Unit 1.3 – Four Dimensions of Service Management FREE 00:18:00
Lecture Notes – Four Dimensions of Service Management
Unit 1.4 – ITIL® Service Value System FREE 00:07:00
Lecture Notes – ITIL® Service Value System
Unit 1.5 – Service Value Chain FREE 00:02:00
Lecture Notes – Service Value Chain
Unit 1.6 – Value Chain Activity FREE 00:07:00
Lecture Notes – Value Chain Activity
Unit 1.7 – ITIL® 4 Practices FREE 00:01:00
Lecture Notes – ITIL® 4 Practices
Unit 1.8 – Unit Summary FREE 00:08:00
Lecture Notes – Unit Summary
2
Module 2 – Plan and Build a Service Value Stream
Unit 2.1 – ITIL® 4 CDS and the Value Chain 00:41:00
Lecture Notes – ITIL® 4 CDS and the Value Chain
Unit 2.2 – Shift-Left Approach 00:07:00
Lecture Notes – Shift-Left Approach
Unit 2.3 – Manage Resources in the Service Value System 00:30:00
Lecture Notes – Manage Resources in the Service Value System
Unit 2.4 – Value of Information and Technology across the Service Value System 00:29:00
Lecture Notes – Value of Information and Technology across the Service Value System
Unit 2.5 – Unit Summary 00:09:00
Lecture Notes – Unit Summary
3
Module 3 – ITIL® Practices and their Contribution to CDS Across the Value Stream and SVS
Unit 3.1 – Value Stream to Design, Develop and Transition New Services [Part 01] 00:54:00
Unit 3.1 – Value Stream to Design, Develop and Transition New Services [Part 02] 00:01:00
Lecture Notes – Value Stream to Design, Develop and Transition New Services
Unit 3.2 – Value Stream for Restoration of a Live Service 00:28:00
Lecture Notes – Value Stream for Restoration of a Live Service
Unit 3.3 – Service Desk practice 00:11:00
Lecture Notes – Service Desk practice
Unit 3.4 – Incident Management Practice 00:27:00
Lecture Notes – Incident Management Practice
Unit 3.5 – Problem Management Practice 00:24:00
Lecture Notes – Problem Management Practice
Unit 3.6 – Knowledge Management Practice 00:11:00
Lecture Notes – Knowledge Management Practice
Unit 3.7 – Service Level Management Practice 00:28:00
Lecture Notes – Service Level Management Practice
Unit 3.8 – Monitoring & Event Management Practice 00:23:00
Lecture Notes – Monitoring & Event Management Practice
Unit 3.9 – Unit Summary 00:08:00
Lecture Notes – Unit Summary
4
Module 4 – How to Create, Deliver and Support Services
Unit 4.1 – Managing Work as Tickets 00:35:00
Lecture Notes – Managing Work as Tickets
Unit 4.2 – Buy vs Build Considerations 00:19:00
Lecture Notes – Buy vs Build Considerations
Unit 4.3 – Sourcing Models and Options 00:05:00
Lecture Notes – Sourcing Models and Options
Unit 4.4 – Service Integration and Management (SIAM) 00:20:00
Lecture Notes – Service Integration and Management (SIAM)
Unit 4.5 – Unit Summary 00:03:00
Lecture Notes – Unit Summary
5
Course Summary
Course Summary 00:01:00
6
Practice Exam and Discussion
ITIL® 4 Create, Deliver and Support Sample Paper 2 00:01:00
7
Mock Exam
Mock Exam: ITIL® 4 Create, Deliver and Support 01:30:00
8
Official Exam Booking
PeopleCert – Official Exam Booking
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Meet your Tutor

Learn from an industry expert

Ian MacDonald_Study365

Ian MacDonald
Ian MacDonald_Study365

Meet Ian MacDonald, the accomplished director of Edenfield IT Consulting. With over 40 years of experience in the industry, Ian is a seasoned ITIL® veteran who has achieved international recognition for his thought leadership.

Since 2015, Ian has been instrumental in creating and delivering ITIL® training materials and providing ITIL® consulting services to organisations worldwide. His illustrious career includes prominent leadership roles at reputable organisations such as Barclays, IBM, and The Corporate IT Forum.

As a Chartered IT Professional, author, and many-time IT award winner (PSMA – 2020, 2021, 2022, ITSMF – 2015), Ian is known as an industry leader in IT Service Management. He is also a regular contributor and speaker at industry bodies and forums on IT best practices.

Ian has a passion for technology and a proven track record in managing teams, driving business growth, and developing successful strategies in highly competitive markets. As an established ITSM consultant and trainer, he helps organisations adopt and adapt IT best practices.

Awarded by

Axelos

Established in 2013, Axelos is a joint venture between the UK’s Cabinet Office and Capita PLC. As a global leader in workplace best practices, Axelos is responsible for the world’s most recognised methodologies (PRINCE2®, ITIL® 4, MSP®). Axelos provides training and certification for organisations and individuals across sectors, in no less than 200 countries and 23 languages. Their established guidance continues to unlock potential worldwide. With Axelos, you can stay ahead of the game and open new doors. 97% of organisations and 84% of individuals attest to the positive impact of Axelos certification. Source: Axelos, 2023

Who is this course for?

Become a Skilled Professional

  • Midweight or advanced level IT Professionals
  • Experienced practitioners looking to move into management roles
  • Individuals with prior knowledge of the ITIL® framework
Learning outcomes

Mastering the Material

  • Understand how to plan and build a service value stream to create, deliver and support services.
  • Know how relevant ITIL® practices contribute to creation, delivery and support across the SVS and value streams.
  • Know how to co-ordinate, prioritise and structure work and activities to create, deliver and support services.
Entry requirements

Course prerequisites

  • Learners should hold an ITIL® 4 Foundation certificate.
Certification

ITIL® 4 Managing Professional Certificate

Upon successful completion of all four module official exams, candidates will be awarded the ITIL® 4 Managing Professional Certificate, issued by Axelos.

How will I be assessed?

Official exam by Axelos

Exam format:
  • Multiple-choice
  • 90 minutes
  • 40 questions in total
  • 28/40 marks to pass (70%)
  • Closed book exam (no materials allowed)

Buy this course at your convenience

  • 30% off
    £489.00
Enquire Now
Career Path

Achieve your professional goals

After successfully completing the ITIL® 4 Specialist: CDS Official Exam, progress through the remaining three modules and become a qualified ITIL® Managing Professional!

Gaining this advanced certification will transform you into a competent problem solver and business-savvy leader.

Finish all four modules armed with the practical and technical knowledge to effortlessly operate IT-designed products and services, manage your team and organise workflow in the workplace.

Impress prospective employers or climb the career ladder within your existing company. Qualified managing professionals can complete the ITIL® Strategic Leader course next to unlock ITIL® Master status, the highest ITIL® qualification you can achieve.

Provided below are a list of job titles qualified candidates could compete for, along with the average UK salary per annum:

Source: glassdoor 2023

  • IT Consultant

    £42,397 (Approximate)
  • IT Manager

    £53,885 (Approximate)
  • IT Director

    £104,087 (Approximate)
Students Sayings

Learners Share their Success Stories

Eager and willing to share their experiences, our alumni have happily agreed to tell you their success story.

View user testimonials
    AY
    5
    Ali Young

    The customer service team ensured I was able to book the exam and get on with it. What an efficient platform!

    SG
    5
    Skyler Gallagher

    Easy-to-understand material, expert teacher, and great customer service. Well done. Will be using Study365 again.

    LG
    4
    Leslie Graham

    I highly recommend this course to those who are in IT. I learned a lot from my tutor!

    VR
    5
    Vic Rogers

    I enjoyed my experience, thanks Study365.

    LD
    4
    Lee Day

    Easy process from start to finish. Great ITIL course materials.

4.7
AY
5
Ali Young

The customer service team ensured I was able to book the exam and get on with it. What an efficient platform!

SG
5
Skyler Gallagher

Easy-to-understand material, expert teacher, and great customer service. Well done. Will be using Study365 again.

LG
4
Leslie Graham

I highly recommend this course to those who are in IT. I learned a lot from my tutor!

VR
5
Vic Rogers

I enjoyed my experience, thanks Study365.

LD
4
Lee Day

Easy process from start to finish. Great ITIL course materials.

Related Courses

Frequently Asked Questions

We Offered Solutions to Your Questions

The Information Technology Infrastructure Library or ITIL® is a set of detailed practices for IT activities (such as IT service management and IT asset management) that focus on aligning IT services with the needs of a business. ITIL® 4, the latest evolution of ITIL®, is an adaptable framework for managing services within the digital era.
ITIL® 4 is a globally-recognised certification, from which millions of professionals worldwide have benefitted. Being certified can help you win roles or promotions, giving you the edge over uncertified candidates. Professionals who obtain the necessary practical skills and experience while earning their ITIL® 4 certificates are in the best position to enhance their career prospects.
It may be more cost effective for you to continue completing each module + official exam separately if you have already completed one or more. The ITIL® 4 Managing Professional Exam Only option is for learners with existing knowledge of the core modules who are yet to take any of the official exams.
No. This Module is a universal module for both streams. On successful completion, it will count towards both the Managing Professional and Strategic Leader certification.
Job roles that can benefit from ITIL® CDS certification include IT service managers, IT service delivery managers, IT architects, IT consultants, and IT project managers.
Earning ITIL® CDS certification can help professionals enhance their skills and knowledge of ITIL® practices, improving service delivery and customer satisfaction. It can also lead to better career prospects and increased earning potential.
The ITIL® CDS certification exam is a 90-minute, closed-book exam with 40 multiple-choice questions.
The passing score for the ITIL® CDS certification exam is 28 out of 40 (70%).
You can prepare for the ITIL® CDS certification exam by attending an accredited training course, reviewing the official ITIL® CDS publication, and taking practice exams.
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