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ITIL® 4 Strategist: Direct, Plan and Improve (DPI)

4.8 4.8 4.8
365 Days Access
Accredited Axelos Certification
20 Guided Learning Hours
08 Modules
Official exam included
Course Manual Included
ATO Number - 3391

Buy this course at your convenience

  • 30% off
    £489.00
Enquire Now

Overview

ITIL® 4 Managing Professional Certification: Further Your Career

Achieve certification as an ITIL® 4 Strategist with the Direct, Plan and Improve (DPI) course provided by Study365. This course is ideal for individuals seeking to enhance their expertise in IT-enabled service management. By obtaining certification in ITIL® 4, recognized as the world’s leading and up-to-date service management framework, participants can broaden their knowledge and skills in ITIL, opening doors to exciting career opportunities in the dynamic IT industry.

The ITIL® 4 Strategist: DPI course provides learners with invaluable insights into the best practices and fundamental concepts of ITIL. Moreover, it is a powerful tool for supporting organizational transformations. It also fosters agility and enables effective navigation of service management. By taking this course, individuals can gain proficiency in implementing ITIL practices. They can also learn to manage ITIL practices according to organizational goals and objectives. As a result, they can empower their potential for growth and advancement.

This comprehensive foundation course specifically focuses on the specialized practices and principles involved in creating, delivering, and supporting IT-enabled services. Participants will gain practical insights into managing the entire service value system, from conception to delivery and ongoing support. They will explore essential ITIL® 4 processes and functions, ensuring seamless integration between IT and business objectives and optimizing service delivery.

Successfully passing the ITIL® 4 Strategist: DPI Official Exam paves the way to becoming an ITIL® Managing Professional. Moreover, it elevates skills and transforms individuals into effective problem solvers and knowledgeable leaders in the business. Additionally, completing all four modules of the ITIL® 4 certification will provide practical and technical knowledge. Consequently, it delivers a competitive edge within the IT industry.

Embarking on the ITIL® 4 Strategist: DPI course presents a valuable opportunity to develop a comprehensive and specialized skill set. Participants position themselves as valuable assets within their organizations, enhancing service management capabilities and opening doors to career advancement. This course equips learners with the necessary tools and knowledge to excel in the ever-evolving IT landscape, making them adept at navigating and driving success in IT-enabled service management.

Please note:

  • Learners will receive the exam voucher and digital manual once the exam booking is requested.
  • Learners on an instalment plan will receive the exam vouchers and digital manual upon paying the total amount.

ITIL® is a [registered] trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Buy this course at your convenience

  • 30% off
    £489.00
Enquire Now
Why Study365?

What makes us unique

At Study365, we understand that every student is different. This is why our online courses offer access to industry expert tutors and high-quality study materials, available anytime, from anywhere. With engaging and informative video seminars, a free exam preparation webinar and timed mock exam, this simple exam-focused course is designed to give learners the best chance for success. Finish our program with newfound confidence and the skill to apply best practices within your existing company or stand out from the crowd when interviewing for your new dream role. Any queries? We have a friendly customer support team on hand to help. Our commitment to providing an exceptional learning experience has earned us over a thousand great reviews on Trustpilot. Learners can enjoy additional complimentary course benefits, including:

  • A free Scrum and Agile Essentials course (Gain up to 12 CPD hours for your portfolio)
  • Special privileges and discounts on future Study365 purchases
  • Eligibility for a TOTUM Discount card and Student ID card
Course Curriculum

What You will Learn

Download brochure
Introduction
Introduction FREE 00:01:00
Qualification Specification
Tutor Introduction FREE 00:01:00
Course Agenda and Course Outcome FREE 00:09:00
Process Guidance Document for PeopleCert Learner
1
Module 1 – Foundation Concepts
Unit 1.1 – Service Relationships FREE 00:13:00
Lecture Notes – Service Relationships
Unit 1.2 – Guiding Principles FREE 00:18:00
Lecture Notes – Guiding Principles
Unit 1.3 – Four Dimensions of Service Management FREE 00:18:00
Lecture Notes – Four Dimensions of Service Management
Unit 1.4 – ITIL® Service Value System FREE 00:07:00
Lecture Notes – ITIL® Service Value System
Unit 1.5 – Service Value Chain FREE 00:02:00
Lecture Notes – Service Value Chain
Unit 1.6 – ITIL® 4 Practices FREE 00:01:00
Lecture Notes – ITIL® 4 Practices
Unit 1.7 – Unit Summary FREE 00:08:00
Lecture Notes – Unit Summary
2
Module 2 - Understand the Key Concepts of Direct, Plan & Improve
Unit 2.1 – Key Terms 00:20:00
Lecture Notes – Key Terms
Unit 2.2 – Some Key Concepts and Their Differences 00:19:00
Lecture Notes – Some Key Concepts and Their Differences
Unit 2.3 – Concepts of Value, Outcomes, Costs & Risks and Their Relationships to Direction, Planning & Improvement 00:15:00
Lecture Notes – Concepts of Value, Outcomes, Costs & Risks and Their Relationships to Direction, Planning & Improvement
Unit 2.4 – Unit Summary 00:01:00
Lecture Notes – Unit Summary
Module 2 – Sample Questions 00:15:00
3
Module 3 - Scope of What Is To Be Directed and/or Planned
Unit 3.1 – Strategy, Scope of Control and Cascading Goals 00:32:00
Lecture Notes – Strategy, Scope of Control and Cascading Goals
Unit 3.2 – Unit Summary 00:01:00
Lecture Notes – Unit Summary
Module 3 – Sample Questions 00:20:00
4
Module 4 - The Role of GRC (Governance, Risk and Compliance)
Unit 4.1 – Role of Risk and Risk Management in DPI 00:14:00
Lecture Notes – Role of Risk and Risk Management in DPI
Unit 4.2 – Impact of Governance in DPI 00:22:00
Lecture Notes – Impact of Governance in DPI
Unit 4.3 – Unit Summary 00:01:00
Lecture Notes – Unit Summary
Module 4 – Sample Questions 00:08:00
5
Module 5 - How to Use the Key Principles and Methods of Continual Improvement
Unit 5.1 – How to Use the ITIL Continual Improvement Model to Improve the SVS 00:41:00
Lecture Notes – How to Use the ITIL Continual Improvement Model to Improve the SVS
Unit 5.2 – How to Identify Assessment Objectives, Outputs, Requirements and Criteria 00:22:00
Lecture Notes – How to Identify Assessment Objectives, Outputs, Requirements and Criteria
Unit 5.3 – How to Select an Appropriate Assessment Method for A Particular Situation 00:52:00
Lecture Notes – How to Select an Appropriate Assessment Method for a Particular Situation
Unit 5.4 – How to Define and Prioritise Desired Outcomes of an Improvement 00:05:00
Lecture Notes – How to Define and Prioritise Desired Outcomes of an Improvement
Unit 5.5 – How to Build, Justify and Advocate for A Business Case 00:11:00
Lecture Notes – How to Build, Justify and Advocate for A Business Case
Unit 5.6 – Know How to Conduct: Improvement Reviews and Analysis of Lessons Learned 00:09:00
Lecture Notes – Know How to Conduct: Improvement Reviews and Analysis of Lessons Learned
Unit 5.7 – How to Embed Continual Improvement At All Levels Of the SVS 00:08:00
Lecture Notes – How to Embed Continual Improvement At All Levels Of the SVS
Unit 5.8 – Unit Summary 00:01:00
Lecture Notes – Unit Summary
Module 5 – Sample Questions 00:25:00
6
Module 6 - Key Principles and Methods of Communication and Organisational Change Management for DPI
Unit 6.1 – Organisational Change Management 00:42:00
Lecture Notes – Organisational Change Management
Unit 6.2 – Communication 00:37:00
Lecture Notes – Communication
Unit 6.3 – Establish Effective Interfaces across the Value Chain 00:03:00
Lecture Notes – Establish Effective Interfaces across the Value Chain
Unit 6.4 – Unit Summary 00:01:00
Lecture Notes – Unit Summary
Module 6 – Sample Questions 00:19:00
7
Module 7 - The Key Principles and Methods of Measurement and Reporting In DPI
Unit 7.1 – Define Indicators and Metrics 00:41:00
Lecture Notes – Define Indicators and Metrics
Unit 7.2 – Unit Summary 00:01:00
Lecture Notes – Unit Summary
Module 7 – Sample Questions 00:09:00
8
Module 8 - How to DPI Value Streams and Practices
Unit 8.1 – Select and Use the Appropriate Methods and Techniques DPI Value Streams and Practices 00:44:00
Lecture Notes – Select and Use the Appropriate Methods and Techniques DPI Value Streams and Practices
Unit 8.2 – Differences Between Value Streams and Practices 00:27:00
Lecture Notes – Differences Between Value Streams and Practices
Module 8 – Sample Questions 00:21:00
9
Course Summary
Course Summary 00:02:00
10
DPI Examination Design
DPI Examination Design
11
Mock Exams
ITIL® 4 Direct, Plan and Improve Sample Paper 2 01:00:00
Mock Exam: ITIL® 4 Direct, Plan and Improve 01:30:00
12
Official Exam Booking
PeopleCert – Official Exam Booking
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Meet your Tutor

Learn from an industry expert

Ian MacDonald_Study365

Ian MacDonald
Ian MacDonald_Study365

Meet Ian MacDonald, the accomplished director of Edenfield IT Consulting. With over 40 years of experience in the industry, Ian is a seasoned ITIL® veteran who has achieved international recognition for his thought leadership.

Since 2015, Ian has been instrumental in creating and delivering ITIL® training materials and providing ITIL® consulting services to organisations worldwide. His illustrious career includes prominent leadership roles at reputable organisations such as Barclays, IBM, and The Corporate IT Forum.

As a Chartered IT Professional, author, and many-time IT award winner (PSMA – 2020, 2021, 2022, ITSMF – 2015), Ian is known as an industry leader in IT Service Management. He is also a regular contributor and speaker at industry bodies and forums on IT best practices.

Ian has a passion for technology and a proven track record in managing teams, driving business growth, and developing successful strategies in highly competitive markets. As an established ITSM consultant and trainer, he helps organisations adopt and adapt IT best practices.

Awarded by

Axelos

Established in 2013, Axelos is a joint venture between the UK’s Cabinet Office and Capita PLC. As a global leader in workplace best practices, Axelos is responsible for the world’s most recognised methodologies (PRINCE2®, ITIL® 4, MSP®). Axelos provides training and certification for organisations and individuals across sectors, in no less than 200 countries and 23 languages. Their established guidance continues to unlock potential worldwide. With Axelos, you can stay ahead of the game and open new doors. 97% of organisations and 84% of individuals attest to the positive impact of Axelos certification. Source: Axelos, 2023

Who is this course for?

Become a Skilled Professional

  • Midweight or advanced level IT Professionals
  • Experienced practitioners looking to move into management roles
  • Individuals with prior knowledge of the ITIL® framework
Learning outcomes

Mastering the Material

  • Understand service design and transition
  • Effectively manage suppliers and stakeholders
  • Implement emerging technologies such as cloud computing and automation
  • Design, deliver and continually improve IT services
Entry requirements

Course prerequisites

  • Learners should hold an ITIL® 4 Foundation certificate.
Certification

ITIL® 4 Managing Professional Certificate

Upon successful completion of all four module official exams, candidates will be awarded the ITIL® 4 Managing Professional Certificate, issued by Axelos.

How will I be assessed?

Official exam by Axelos

Exam format:
  • Multiple-choice
  • 90 minutes
  • 40 questions in total
  • 28/40 marks to pass (70%)
  • Closed book exam (no materials allowed)

Buy this course at your convenience

  • 30% off
    £489.00
Enquire Now
Career Path

Reach new heights

Progress through all four modules in the Managing Professional stream to achieve this advanced ITIL® certification. Getting certified will transform you into a competent problem solver and business-savvy leader.

Learners will complete their qualification armed with the practical and technical knowledge to effortlessly operate IT-designed products and services, manage a team and organise workflow in the workplace.

Impress prospective employers or climb the career ladder within your existing company. Qualified managing professionals can complete the ITIL® Strategic Leader course next to unlock ITIL® Master status, the highest ITIL® qualification you can achieve.

Provided below are a list of job titles qualified candidates could compete for, along with the average UK salary per annum:

Source: glassdoor 2023

  • IT Consultant

    £42,397 (Approximate)
  • IT Manager

    £53,885 (Approximate)
  • IT Director

    £104,087 (Approximate)
Students Sayings

Learners Share their Success Stories

Eager and willing to share their experiences, our alumni have happily agreed to tell you their success story.

View user testimonials
    SJ
    5
    Sam Jones

    I highly recommend Study365. Great place for an online education! It’s helped me to be much better at my work.

    EM
    5
    Eli Mitchell

    ITIL was a gamechanger for me. Big thanks to Study365. I wouldn’t have been able to do this in person for sure.

    BT
    4
    Bailey Thompson

    Great ITIL course materials and an equally amazing tutor. Two thumbs up from a happy customer.

    SJ
    5
    Sidney Jordan

    Great user experience! Booking and taking the exam was smooth and easy!

    LO
    5
    Lee Owen

    The customer service team is really efficient and helpful. And you get to learn from a real-life expert.

4.7
SJ
5
Sam Jones

I highly recommend Study365. Great place for an online education! It’s helped me to be much better at my work.

EM
5
Eli Mitchell

ITIL was a gamechanger for me. Big thanks to Study365. I wouldn’t have been able to do this in person for sure.

BT
4
Bailey Thompson

Great ITIL course materials and an equally amazing tutor. Two thumbs up from a happy customer.

SJ
5
Sidney Jordan

Great user experience! Booking and taking the exam was smooth and easy!

LO
5
Lee Owen

The customer service team is really efficient and helpful. And you get to learn from a real-life expert.

Related Courses

Frequently Asked Questions

We Offered Solutions to Your Questions

The Information Technology Infrastructure Library or ITIL® is a set of detailed practices for IT activities (such as IT service management and IT asset management) that focus on aligning IT services with the needs of a business. ITIL® 4, the latest evolution of ITIL®, is an adaptable framework for managing services within the digital era.
ITIL® 4 is a globally-recognised certification, from which millions of professionals worldwide have benefitted. Being certified can help you win roles or promotions, giving you the edge over uncertified candidates. Professionals who obtain the necessary practical skills and experience while earning their ITIL® 4 certificates are in the best position to enhance their career prospects.
It may be more cost effective for you to continue completing each module + official exam separately if you have already completed one or more. The ITIL® 4 Managing Professional Exam Only option is for learners with existing knowledge of the core modules who are yet to take any of the official exams.
No. This Module is a universal module for both streams. On successful completion, it will count towards both the Managing Professional and Strategic Leader certification.
Job roles that can benefit from ITIL® DPI certification include IT service managers, IT service delivery managers, IT architects, IT consultants, and IT project managers.
Earning ITIL® DPI certification can help professionals enhance their skills and knowledge of ITIL® practices, improving service delivery and customer satisfaction. It can also lead to better career prospects and increased earning potential.
The ITIL® DPI certification exam is a 90-minute, closed-book exam with 40 multiple-choice questions.
The passing score for the ITIL® DPI certification exam is 28 out of 40 (70%).
You can prepare for the ITIL® DPI certification exam by attending an accredited training course, reviewing the official ITIL® DPI publication, and taking practice exams.
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