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Office Skills, Secretarial & PA Training

4.6( 12 REVIEWS )
2099 STUDENTS
Overview: Office Admin Skills, Secretarial & PA Training – Often working in an administration or office role provides progression and …

Overview:

Office Admin Skills, Secretarial & PA Training – Often working in an administration or office role provides progression and can lead to management roles. If you hope to work in an office environment then this course is perfect. Whether you have some experience or are a beginner, the course covers everything in an easy-to-understand style, and you will have help from a personal tutor whenever you need it.

What will I learn?

The course provides the opportunity to gain recognised skills in:

  • Microsoft Word, Excel, Powerpoint, Access and Outlook
  • Diary management, record keeping, and filing
  • Business, report and e-mail writing
  • Handling confidential documents
  • Taking notes, dictating, and proofreading
  • Arranging interviews, bookings, and travel
  • Delivering mail
  • Speed reading and speed typing
  • Creating an effective CV and cover letter
  • Receptionist, customer service skills, and telephone skills
  • Bookkeeping, Quickbooks for payroll management
  • Invoicing and petty cash

As you can see, the course covers the fundamentals of office admin and receptionist duties, and also covers more advanced areas. This is so candidates are able to build knowledge and will be fully prepared for work. Take the skills you learn from us and kick start a fantastic and successful career.

Learning with Study 365 has many advantages. The course material is delivered straight to you and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.

This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests, and exams. All delivered through a system that you will have unlimited access. An effective support service and study materials will build your confidence to secure your qualification.

Please Note: This Course is Based on USA Standards

  • Who is it for?
  • Method of Assessment:
  • Certification:
  • Entry Requirements:
  • Career Path:
  • The course is ideal for those hoping to work in an office environment, for example, as an Executive Assistant.
  • The course will help to gain the knowledge or widen their skill base to perform Office admin, Secretary and PA related tasks, as a part of their role.

At the end of the course, learners will take an online multiple choice question assessment test. The online test is marked straight away, so you will know immediately if you have passed the course.

Successful candidates will be awarded a “Certificate in Office Admin Skills, Secretarial & PA Training”.

Learners must be age 16 or over and should have a basic understanding of the English Language, numeracy, literacy, and ICT.

There are many careers open to you with this qualification, such as:

  • Office Assistant
  • Administrator
  • Administrative Assistant
  • Receptionist
  • Legal Secretary
  • Medical Receptionist
  • Executive Assistant
  • Personal Assistant

Course Curriculum

1. BUSINESS REPORTS AND LETTER WRITING
Business Writing Skills
Introduction to Business Report Writing 00:29:00
Exploring Reports 00:34:00
How to Prepare for Writing 00:51:00
Exercise Files: Business Report Writing
2. E-MAILS WRITING TIPS
Introduction to Effective Email Writing 00:25:00
Writing Email Messages 00:22:00
Email Manners 00:25:00
3. TYPING SPEED DEVELOPMENT
Effective Typing 00:00:00
4. TIPS FOR SPEED READING
Tips for Speed Reading 00:07:00
5. Microsoft Word
Introduction to Microsoft Word 00:01:00
First Step to MS Word 00:31:00
Text Editing & Formatting 00:44:00
Formatting Paragraph and Pages 00:48:00
Creating Styles, Themes, Number and Bullets 00:39:00
Columns & Tables 01:33:00
Macros and Proofing 00:33:00
Sharing and Reviewing Documents 00:27:00
Modify Word Document 00:15:00
Exercise Files: Microsoft Word 2016
6. MICROSOFT EXCEL
Getting Started with Microsoft Excel 00:42:00
Data Entering 00:24:00
Creating Formulas and Functions 00:41:00
Formatting 01:02:00
IF, VLOOKUP, and Power Functions, Security & Sharing 00:51:00
Data Management, Data Analysis Tools 01:20:00
PivotTables & Macros 01:21:00
Exercise Files: Microsoft Excel 2016
7. MICROSOFT POWERPOINT
Getting Started with Microsoft PowerPoint 00:10:00
Working with Presentations & Slides 00:37:00
Adding Pictures & Contents to Slides 00:46:00
Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides 00:39:00
Preparing & Delivering Speech 01:01:00
Reusing and Sharing Presentations 00:20:00
Exercise Files: Microsoft PowerPoint 2016
8. MICROSOFT OUTLOOK
Getting Started with Outlook 00:08:00
Adding and Connecting Accounts, Reading & Organizing Mails 01:02:00
Creating and Sending Mail, Creating and Working with People 00:44:00
Working with Delegates & Calendars 00:40:00
Creating Tasks and Notes, Working with Outlook Data 00:13:00
9. MICROSOFT ACCESS
Introduction to MS Access 00:35:00
Creating Tables & Setting up Properties 01:04:00
Queries 01:32:00
Creating Forms & Reports 02:13:00
Working with Macros, Integrating Access with Office Suite 00:34:00
Database Management 00:28:00
Exercise Files- Microsoft Access 2016
10. Diary Management
Diary Management
Diary and Time Management with Outlook 2007 01:26:00
Diary and Time Management with Outlook 2016 00:00:00
11. HANDLING CONFIDENTIAL DOCUMENTS
Handling Confidential Documents
12. SUCCESSFUL MEETING MINUTES
Taking Minutes 00:23:00
13. NOTE TAKING
Note Taking 00:40:00
14. DOCUMENT PROOFREADING
Document Proofreading
15. APPOINTMENT BOOKING AND ARRANGING INTERVIEWS
Appointment Booking and Arrange an Interview 00:12:00
16. DELIVERING POSTAL MAIL
Delivering Postal Mail 00:33:00
17. DICTATING
Dictating 01:09:00
18. CUSTOMER SERVICE AND TELEPHONE HANDLING SKILLS
Customer Service Basics Over the Phone
Get the facts- ask the right questions
Discuss Solutions- learning to listen
Dealing with difficult customers 00:20:00
Developing Inbound & Outbound Telephone Skills
Hot Telephone Tips 00:12:00
19. ORGANISING A MEETING
Organising a Meeting 00:00:00
Exercise Files: Organising Meeting
20. DATA MANAGEMENT, RECORD KEEPING AND FILING
Data Management & Record Keeping
21. Event Planning
Event Planning Essentials
22. Arrange Business Travel & Accommodation
Arranging Business Travel and Accommodation
23. BOOKKEEPING
Introduction to Accounting 00:33:00
Financial & Managerial Accounting 00:00:00
Taxes 00:25:00
24. QUICKBOOKS FOR PAYROLL MANAGEMENT
Introduction to QuickBooks 00:18:00
Setting up the Employee Payroll 00:40:00
Running the Payroll 00:29:00
Exercise Files: QuickBooks for Payroll Management
25. INVOICING/PETTY CASH
Invoicing and Petty cash
26. Supervising and monitoring the office works
Supervising and monitoring the office works
27. TIME MANAGEMENT
Introduction to Time Management 00:22:00
Fundamentals of Productivity 00:35:00
How to Use Your Calendar Effectively 00:31:00
Setting up Priorities and Schedule 00:37:00
Timer Budgeting 00:44:00
Exercise Files: Time Management
28. MOTIVATING EMPLOYEES
Motivating Employees 00:24:00
29. CREATING AN EFFECTIVE CV AND COVER LETTER
Business Resumes & Job Applications
How to Gather Information for Your CV 00:32:00
Write your CV 00:37:00
CV Writing Tips and Layouts 00:33:00
Different CV Formats 00:47:00
Saving a CV to Different Formats and Online CV Banks 00:34:00
Finishing Your CV 00:21:00
Exercise Files: Creating an Effective CV
30. Job functions and Description of Office Admin & Manager
Job functions and Description of Office Administrator and Manager
Mock Exam
Mock Exam: Office Skills, Secretarial & PA Training 00:20:00
Final Exam
Final Exam: Office Skills, Secretarial & PA Training 00:20:00
Certificate Download Guide
Certificate Download Guide 00:02:00

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